CREATIVE LICENSE

Each of our orders are handmade, meaning no two batches will ever be exactly the same. Please note, as all of our products are made with French Butter, we are not always able to reproduce the exact shade/colour of a previous batch. We will always use the same proportion and same ingredients, but this does not mean your order will be identical to a previous order. These are handmade products made to order and slight variations will always occur between two batches.

AN ITEM IS WRONG, MISSING, OR DAMAGED IN MY SHIPMENT?

We require photos and videos of the defect – opening the box or delivered box to assess. Without photos and videos, we are unable to assess your claim. Please send us with the order number to lacirclebynayajamuchhala@gmail.com and our team will check the status and process your request accordingly.

WHAT SHOULD I DO IF MY ORDER DOESN’T LOOK RIGHT?

It’s important to us that you enjoy your order! Please reach out to lacirclebynayajamuchhala@gmail.com for reconciliation.

WHY DOES MY ORDER APPEAR RAW OR DOUGHY IN THE MIDDLE?

We’re sorry this batch didn’t meet your expectations! Our cookies and Brownies are crafted to be crispy outside and soft inside, but sometimes underbaking happens. Please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue.

I FOUND SOMETHING IN MY DESSERT THAT DEFINITELY SHOULDN’T BE THERE!

We're very sorry about the object in your dessert. Your safety and satisfaction are our top priorities. Please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue. Our team will investigate and take appropriate action. We appreciate you’re understanding and will do our best to make things right.

WHAT IS YOUR REFUND POLICY?

La circle by Nayaja Muchhala does not offer any types of refunds or exchange on products, due to the perishable nature of our products, once your order has left our store. As La Circle by Nayaja Muchhala is not liable for lost / damage / faculty parcels. La Circle by Nayaja Muchhala reserves the right to refuse store credit if the item doesn’t meet criteria. Once an item is purchased and received by the customer, they are solely responsible for the products that was purchased.

WHAT IS YOUR RETURN POLICY?

We do not accept returns, as our cookies and brownies are freshly and handmade to order. However, if your order does not meet our quality standards, please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue.