FREQUENTLY ASKED QUESTIONS
HAVE A QUESTION? WE’VE GOT THE ANSWER!
CREATIVE LICENSE
Each of our orders are handmade, meaning no two batches will ever be exactly the same. Please note,
as all of our products are made with French Butter, we are not always able to reproduce the exact
shade/colour of a previous batch. We will always use the same proportion and same ingredients, but
this does not mean your order will be identical to a previous order. These are handmade products
made to order and slight variations will always occur between two batches.
KEEP ’EM FRESH & GOOEY
WHAT IS THE COOKIE / BROWNIE SHELF LIFE?
Cookies / Brownies stay fresh for 10 days in their sealed pack. After opening, heat and enjoy right away for maximum softness and flavour. Store at room temperature only.
WHAT IS THE BEST WAY TO HEAT BEFORE EATING?
Cookies / Brownies: Air Fryer Bombing: 300°F / 160°C for 5–7 minutes - crispy outside, soft inside.
Microwave Fling: 5 - 7 seconds and turn bad mood into main character love or your taste buds will flirt back...
Oven Benching: Preheat to 170°C, pop the cookies / brownies in, and bake for 2 minutes.
CHEF TIP?
Make a Cookie ice-cream sandwich. Smash the warm cookie into ice cream like you’re texting your ex
“hey.”
Make a Sizzling Brownie with your fav ice-cream. Warm it up, crumble it over the ice-cream scoop, and
let the situationship begin.
YOUR ORDER, YOUR STYLE
HOW MANY COOKIES / BROWNIES ARE IN PACK?
One gooey & thick cookie / brownie in every pack weighing 80–100g of “omg just one more bite.”
CAN I ADD A NOTE TO THE ORDER?
Some gifts just hit different—especially when they’re for someone extra special!
Add a cute handwritten note by dropping your message in the notes section at checkout, and we’ll pop it into your
order.
WHAT DISCOUNTS DOES LA CIRCLE BY NAYAJA MUCHHALA OFFER?
We have our loyalty program for all the subscribed users. For new customers who haven’t subscribed or signed in with their email ID, can do it by signing in my account.
WHAT ARE MY PAYMENT CHOICES?
We accept all major credit cards, debit cards, UPI, and Net Banking through our secure online payment processor, Razor Pay.
Do I have to Pay Tax?
La Circle by Nayaja Muchhala charges 5% GST Tax for orders shipped. GST tax is automatically computed on product(s).
SHIPPING POLICY
WHERE ARE WE LOCATED?
We are Cloud Kitchen in Ghatkopar East, Mumbai, Maharashtra, and we deliver pan-India through our website. In Mumbai, you can enjoy our cookies and brownies by ordering directly from our site or through Zomato and Swiggy.
HOW DO I TRACK MY ORDER?
Once the shipping receipt is generated, we’ll send a tracking number to the email address provided at checkout. You can use these details to track your order directly with the delivery partner.
WHEN WILL MY ORDER SHIP?
Orders are shipped in 1 to 2 business days. After shipment, an email with the tracking number will be sent. Please note we are never closed unless our chef is not well or any unavoidable emergency is
presented.
Shipping times are provided as an estimate only and may vary according to weather and road / air conditions.
CAN I CHANGE THE ADDRESS?
The address can be changed only within 3-4 hours of placing the order. Once the shipping receipt is generated the address cannot be changed.
WHEN WILL MY ORDER BE DELIVERED?
All orders are shipped on an express basis and usually arrive within 2–7 business days anywhere in India. Once the shipping receipt has been generated, you’ll receive tracking details. Mumbai orders placed through website will be arrived within 1 day. Mumbai orders placed through Zomato and Swiggy will be delivered on the same day.
WHAT HAPPENS IF I'M NOT HOME TO RECEIVE THE DELIVERY?
If you are not home to receive your package, our couriers will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport; however, we cannot be held responsible for a package if the recipient is not present to receive the order and the item(s) have been left in a safe place.
CAN I PICKUP MY ORDER?
When you arrive to pick up your order, our friendly team will show you the order to make sure you are happy with it and handed to you. Due to the perishable nature of our products, we cannot offer a refund or exchange once your order has left our store.
I HAVE STILL NOT RECEIVED MY ORDER?
Please send us the order number to lacirclebynayajamuchhala@gmail.com and we’ll check on its status asap.
AN ITEM IS WRONG, MISSING, OR DAMAGED IN MY SHIPMENT?
We require photos and videos of the defect – opening the box or delivered box to assess. Without photos and videos, we are unable to assess your claim. Please send us with the order number to lacirclebynayajamuchhala@gmail.com and our team will check the status and process your request accordingly.
HOW CAN I CANCEL THE ORDER?
If the order has been processed or dispatched, it cannot be cancelled.
REFUND POLICY
WHAT SHOULD I DO IF MY ORDER DOESN’T LOOK RIGHT?
It’s important to us that you enjoy your order! Please reach out to
lacirclebynayajamuchhala@gmail.com for reconciliation.
WHY DOES MY ORDER APPEAR RAW OR DOUGHY IN THE MIDDLE?
We’re sorry this batch didn’t meet your expectations! Our cookies and Brownies are crafted to be crispy outside and soft gooey inside, but sometimes underbaking happens. Please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue.
I FOUND SOMETHING IN MY DESSERT THAT DEFINITELY SHOULDN’T BE THERE!
We're very sorry about the object in your dessert. Your safety and satisfaction are our top priorities. Please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue. Our team will investigate and take appropriate action. We appreciate you’re understanding and will do our best to make things right.
WHAT IS YOUR REFUND POLICY?
La circle by Nayaja Muchhala does not offer any types of refunds or exchange on products, due to the perishable nature of our products, once your order has left our store. As La Circle by Nayaja Muchhala is not liable for lost / damage / faculty parcels. La Circle by Nayaja Muchhala reserves the right to refuse store credit if the item doesn’t meet criteria. Once an item is purchased and received by
the customer, they are solely responsible for the products that was purchased.
WHAT IS YOUR RETURN POLICY?
We do not accept returns, as our cookies and brownies are freshly and handmade to order. However, if your order does not meet our quality standards, please contact us at lacirclebynayajamuchhala@gmail.com with pictures of the issue.
RETAIL ORDER & WHITE LABELING
DO YOU OFFER BULK ORDER DISCOUNT?
Planning a big order or corporate gifting? We’ve got special pricing, exciting discounts, and fully customizable packaging to match your vibe. From Dessert Table in weddings, birthdays to celebrations of every kind, we’re here to make every moment a little sweeter. Want to level things up?
Bring in our customised dessert table or curated cookies / brownies hampers for a seriously unforgettable experience.
We also create customized gift hampers with collaboration that are perfect for corporate events, festive gifting, and thoughtful personal surprises.
For enquiries, please email us at lacirclebynayajamuchhala@gmail.com
DO YOU SELL COOKIES / BROWNIES IN RETAIL STORES?
Yes! You can currently find our coin-sized cookies in two crowd-favourite flavours—The OG Chunk and Choco Drama—at selected exclusive retail stores across Mumbai.
Each flavour comes packed and sealed in a jar, weighing approximately 160 g, making it perfect for snacking, sharing, or gifting.
DO YOU OFFER WHITE-LABEL SERVICES?
Want to serve our delicious cookies under your own brand? We offer complete customization—from flavours and packaging to branding—all at competitive prices.
Just share your business details with us, and our team will guide you through every step to turn this sweet collaboration into reality.
For enquiries, please email us at lacirclebynayajamuchhala@gmail.com