PRIVACY POLICY

LA CIRCLE PATISSERIE

Operating under the brand: LA CIRCLE BY NAYAJA MUCHHALA

Last Updated: 10 September 2026

1. INTRODUCTION

At La Circle Patisserie, operating under the brand La Circle by Nayaja Muchhala (hereinafter referred to as "La Circle", "we", "us", or "our"), we value and respect the privacy of our customers, website visitors, and individuals who interact with our brand. 

We are committed to protecting your personal information and maintaining transparency regarding how your information is collected, used, stored, processed, and disclosed. This Privacy Policy explains our practices concerning the collection and processing of personal data when you: 

  • Visit or browse our website at https://lacircle.in.
  • Purchase cookies, brownies, gift boxes, hampers, or other products.
  • Register for an account or participate in our loyalty or promotional programmes.
  • Place personal, bulk, or corporate gifting orders.
  • Contact us through email, telephone, WhatsApp, social media, or other communication channels.
  • Subscribe to our newsletters, promotional messages, or marketing communications.
  • Participate in collaborations, giveaways, contests, surveys, or other brand activities.

By accessing or using our services, you acknowledge that you have been informed of the data
processing practices described in this Privacy Policy. Where consent is required under applicable law,
we will seek your consent separately for the relevant processing activities. We encourage you to read
this Privacy Policy carefully.

2. INTERPRETATION AND DEFINITIONS

2.1 Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

2.2 Definitions

For the purposes of this Privacy Policy:

Account: means a unique account created for you to access our Service or parts of our Service.

Company: Refers to La Circle Patisserie, operating under the brand La Circle by Nayaja Muchhala, located at 501 & 502, Suchita Business Park, Pant Nagar, Ghatkopar East, Mumbai – 400075, Maharashtra, India.

Website: Refers to https://lacircle.in.

Cookies: Small text files placed on your device by a website to store information about your browsing activity, preferences, or interactions.

Country: refers to India

You / User / Customer: Refers to the individual accessing our website, purchasing our products, or otherwise interacting with our services.

Services: Refers to the products, online ordering facilities, customer support, gifting services, loyalty programmes, promotional activities, and other services offered by La Circle.

Personal Data: Means any information relating to an identified or identifiable individual, including their name, mobile number, email address, delivery address, and other information that can identify them directly or indirectly.

Usage Data: Refers to information collected automatically when accessing or interacting with our website or services.

Device: Means any device capable of accessing our website, including a computer, mobile phone,tablet, or other digital device.

Service Provider: Means a third-party individual or organisation that processes information or provides services on our behalf, such as payment processing, website hosting, logistics, marketing, or customer support.

Third-Party Social Media Service: Refers to external social networking or messaging platforms, such as Instagram, Facebook, WhatsApp, or other platforms through which customers may interact with La Circle.

Data Processing: Means any operation performed on personal data, including collection, recording, storage, use, organisation, sharing, updating, or deletion. 

3. COLLECTING AND USING YOUR PERSONAL DATA

We collect personal information that is reasonably necessary to provide our products, process orders,
improve customer experiences, and operate our business.

3.1 Types of Personal Data Collected

When you use our services, we may collect the following information:

A. Personal Identification and Contact Information

  • Full name.
  • Email address.
  • Mobile or telephone number.
  • Billing and delivery addresses.
  • City, state, and postal code.
  • Customer account information, where accounts are available.
  • Information voluntarily submitted through forms, enquiries, or communications.

B. Order and Transaction Information

  • Products purchased.
  • Order details and quantities.
  • Purchase history.
  • Billing information.
  • Payment status and transaction references.
  • Delivery preferences and instructions.
  • Refund, replacement, or cancellation requests.
  • Promotional codes, discounts, and offers used.

C. Payment Information

When you make a purchase, your payment may be processed through secure third-party payment gateways or payment service providers. Depending on the payment method, relevant payment information may include transaction identifiers, payment confirmations, payment status, and limited payment method details.

Complete card details, CVV numbers, and other sensitive payment credentials are generally collected and processed directly by the payment service provider rather than La Circle. Payment service providers may process your information according to their own privacy policies and security standards.

D. Gifting and Recipient Information

When you place an order intended for another person, we may collect:

  • Recipient's name.
  • Recipient's contact number.
  • Delivery address.
  • Personalised gifting messages.
  • Delivery instructions.
  • Company or organisation details for corporate gifting.
  • Customisation preferences, including gift tags, branding sleeves, or packaging instructions.

Customers providing another person's information should ensure that they are authorised to share it and that the recipient has been appropriately informed where required by law. We use recipient information primarily to prepare, personalise, communicate about, and deliver the relevant order. 

E. Preferences and Voluntarily Submitted Information

We may collect product preferences, gifting preferences, feedback, reviews, and other information voluntarily provided by you. If you share information about food allergies, dietary restrictions, or other health-related requirements, we will use such information only for relevant order handling or customer service purposes, subject to applicable legal requirements. 

Please avoid providing unnecessary sensitive personal information.

3.2 Usage Data

Usage Data may be collected automatically when you access or interact with our website.

This information may include:

  • Internet Protocol (IP) address.
  • Browser type and browser version.
  • Device type and operating system.
  • Pages visited on our website.
  • Date and time of your visit.
  • Time spent on individual pages.
  • Website navigation and interaction data.
  • Referring websites or sources.
  • Device identifiers and diagnostic information.
  • Technical errors and website performance information.

When accessing our website through a mobile device, additional technical information may be collected depending on your device and browser settings. We use Usage Data to understand website performance, identify technical problems, maintain security, and improve the browsing and shopping experience.

3.3 Information from Third-Party Social Media Services

La Circle may interact with customers through third-party social media and communication platforms, including Instagram, Facebook, WhatsApp, LinkedIn, and other supported services.

If you interact with us through these platforms, we may receive information such as: 

  • Your publicly available profile name.
  • Your social media username or account identifier.
  • Information included in your messages or enquiries.
  • Content you voluntarily share with us.
  • Comments, mentions, tags, or other interactions with our brand.

If our website offers third-party account sign-in features in the future, we may receive additional account information according to the permissions you grant. We will use such information only for relevant purposes, including responding to enquiries, processing requested services, managing collaborations, providing customer support, or conducting permitted promotional activities. Your use of third-party social media platforms remains subject to their respective privacy policies and terms of service.

3.4 Tracking Technologies and Cookies

Our website may use cookies and similar technologies to support website functionality, improve performance, understand visitor behaviour, and deliver relevant content. Depending on the technologies enabled on our website, these may include:

A. Essential Cookies

These cookies are necessary for basic website functionality, including navigation, security, shopping carts, checkout processes, and session management. Disabling essential cookies may affect your ability to use certain website features. 

B. Functional Cookies

These cookies help remember user preferences, such as selected settings, shopping preferences, or other customisations. 

C. Analytics and Performance Cookies

These cookies may help us understand website traffic, visitor engagement, page performance, and browsing patterns. We may use website analytics service providers where configured.

D. Marketing and Advertising Cookies

Where enabled, these cookies or similar technologies may help us measure advertising effectiveness, understand campaign performance, or display relevant advertisements. We will seek consent for such technologies where required by applicable law.

E. Session and Persistent Cookies
Session cookies generally expire when your browsing session ends. Persistent cookies remain on your device for a defined period or until deleted. 

Managing Cookies

You may manage or disable cookies through your browser settings. Where a website cookie preference tool is available, you may also use it to manage applicable non-essential cookies. Disabling certain cookies may limit website functionality. Third-party cookies, if present, may also be governed by the privacy policies of their respective providers.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal information through the following methods:

Directly from You: When you place an order, create an account, submit a form, contact us, subscribe to marketing communications, or participate in our activities.

Automatically: Through website interactions, cookies, server logs, and other technical mechanisms. 

From Service Providers: Such as delivery partners, payment processors, and e-commerce service providers, when necessary for processing transactions and providing services.

From Other Customers: When someone purchases a gift for you and shares the information required for delivery.

From Third-Party Platforms: When you voluntarily interact with our brand through social media, messaging services, or other supported channels.

We seek to collect only the personal data relevant to the specific purpose for which it is required.

5. USE OF YOUR PERSONAL DATA

La Circle may use your personal data for the following purposes:

5.1 Order Processing and Fulfilment

To receive, confirm, prepare, process, dispatch, deliver, and manage orders placed through our website or other ordering channels.

5.2 Payments and Transactions

To facilitate payments, confirm transactions, issue invoices, process refunds, and maintain necessary transaction records.

5.3 Customer Communication and Support

To respond to enquiries, resolve complaints, provide assistance, share order updates, and communicate important information concerning purchases.

5.4 Delivery and Gifting Services

To coordinate deliveries, communicate with recipients, when necessary, manage gifting requests, and fulfil customised or corporate gifting orders.

5.5 Website Operation and Improvement

To maintain our website, monitor performance, troubleshoot technical issues, improve functionality, and enhance the customer experience.

5.6 Loyalty Programmes and Customer Benefits

To administer loyalty programmes, including La Circle Perks, where available, maintain stamp or reward balances, determine eligibility for offers, and communicate relevant membership benefits. Participation in such programmes may be subject to separate programme Terms and Conditions. 

5.7 Marketing and Promotional Communications

To send newsletters, product launches, festive collections, offers, loyalty updates, and other promotional content where you have opted in or where otherwise permitted by applicable law. You may opt out of promotional communications at any time by using the unsubscribe mechanism provided, where available, or by contacting us.

5.8 Personalisation and Customer Experience

To understand customer preferences and provide relevant product recommendations, shopping experiences, and services, subject to applicable consent requirements.

5.9 Fraud Prevention and Security

To prevent and investigate fraudulent transactions, unauthorised activities, misuse of our website, and potential security threats.

5.10 Business Administration and Legal Compliance

To maintain records, comply with applicable laws, respond to lawful requests, resolve disputes, and protect our legitimate legal interests where permitted. 

We will not use personal data for materially unrelated purposes without providing the necessary information and obtaining consent where legally required.

6. CONSENT AND YOUR CHOICES

Where consent is required, we will request your consent before collecting or processing personal data for the relevant purpose. You may choose not to provide optional information. However, certain information, such as your contact number, delivery address, and order details, may be necessary for us to process and fulfil an order.

You may withdraw consent for consent-based processing by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect processing that was lawful before withdrawal or processing that may continue under an applicable legal requirement or other permitted ground.

If you withdraw consent for processing necessary to provide a particular service, we may be unable to continue providing that service. We will provide appropriate mechanisms to exercise consent-related choices as required by applicable law. 

7. SHARING PERSONAL DATA WITH SERVICE PROVIDERS

We may share relevant personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:

  • Payment Service Providers: To process payments, refunds, and transactions.
  • Delivery and Logistics Partners: To arrange and complete customer deliveries.
  • Website and Technology Providers: To support website hosting, storage, security, maintenance, and e-commerce functionality.
  • Communication Service Providers: To facilitate order confirmations, notifications, and customer communication.
  • Analytics and Marketing Providers: Where used and legally permitted, to measure website performance and support promotional activities.
  • Professional Advisers: Such as legal, accounting, auditing, and other professional service providers where required.

We seek to limit sharing to the information reasonably necessary for the relevant purpose and to use appropriate contractual, technical, and organisational safeguards. Third parties independently collecting information through their own platforms or services may be responsible for their own data processing activities.

We do not authorise service providers acting solely on our behalf to use customer personal data for unrelated purposes.

8. RETENTION OF YOUR PERSONAL DATA

La Circle will retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, or for longer periods were permitted or required by applicable law. Retention periods may vary depending on the type and purpose of the information. For example:

  • Order and Transaction Records: Retained as necessary for order management, accounting, tax compliance, audits, dispute resolution, and other legal obligations.
  • Customer Account Information: Retained while the account remains active or for another period necessary for lawful business purposes.
  • Customer Support Records: Retained as necessary to resolve enquiries, complaints, and related disputes.
  • Marketing Information: Retained while relevant consent remains valid or until the information is no longer required, subject to applicable law.
  • Loyalty Programme Information: Retained as necessary to administer membership benefits and applicable programme terms.
  • Website Usage and Security Data: Retained for periods appropriate to analytics, website management, security, and applicable legal requirements.

When personal data is no longer required and no lawful reason for retention remains, we will take reasonable steps to delete, anonymise, or otherwise securely dispose of it. Certain data may remain temporarily in backups or archived systems, subject to applicable retention and security requirements.

9. TRANSFER OF YOUR PERSONAL DATA

Your personal information may be processed and stored by La Circle or by authorised service providers in India or other jurisdictions, depending on the location of their systems and infrastructure. Where information is transferred outside India, we will take reasonable steps to ensure that such transfers comply with applicable Indian data protection laws, including relevant restrictions and safeguards.

These measures may include contractual protections, appropriate security requirements, and restrictions on how personal data is accessed, processed, or disclosed. Cross-border transfers will be undertaken only where legally permitted.

10. DELETE YOUR PERSONAL DATA

We respect your ability to request access to, correction of, or deletion of your personal information. Subject to applicable law, you may request that we:

  • Provide information about your personal data and its processing.
  • Correct inaccurate or misleading personal information.
  • Update incomplete or outdated details.
  • Delete personal information that is no longer required or is eligible for erasure.
  • Stop sending you promotional communications.
  • Withdraw consent for processing where consent is the relevant basis.

To submit a request, please contact:

Email: lacirclebynayajamuchhala@gmail.com
Subject: Personal Data Request – La Circle

Please provide sufficient information to help us identify the relevant records and understand your request.

We may require reasonable verification before processing a request to protect personal information from unauthorised access or deletion. Please note that deletion requests may be subject to legal exceptions. We may be required to retain certain information for tax compliance, accounting, fraud prevention, dispute resolution, or other lawful purposes. Where information must be retained, we will restrict its use as appropriate. We will respond to valid requests within the timeframes required by applicable law. 

Additional Privacy Rights

To the extent provided by applicable law, you may also have rights concerning grievance redressal, withdrawal of consent, access to processing information, and nomination of another individual to exercise certain rights in specified circumstances. We will facilitate these rights in accordance with the applicable legal framework.

11. DISCLOSURE OF YOUR PERSONAL DATA

We may disclose personal information in the circumstances described below, subject to applicable legal requirements. 

11.1 Business Transactions

If La Circle is involved in a merger, acquisition, reorganisation, restructuring, sale of assets, or transfer of business operations, customer information may be included among the business records transferred. Where such a transfer occurs, we will take appropriate measures to protect personal data and provide notification where required by law.

11.2 Law Enforcement

We may disclose personal data when required to do so by applicable law or in response to valid legal requests from courts, government authorities, regulatory bodies, or law enforcement agencies. Such disclosures will be limited to what is legally required or authorised.

11.3 Other Legal Requirements

We may disclose personal data where necessary and legally permitted to:

  • Comply with a legal obligation.
  • Protect or defend the rights or property of La Circle.
  • Prevent, investigate, or address suspected fraud or unlawful activities.
  • Investigate security incidents or misuse of our services.
  • Protect the safety of customers, employees, business partners, or the public.
  • Establish, exercise, or defend legal claims.

We do not intend to disclose personal data beyond what is necessary for the relevant lawful purpose.

12. SECURITY OF YOUR PERSONAL DATA

Protecting your personal information is important to us. We are committed to implementing reasonable administrative, technical, organisational, and physical safeguards appropriate to the nature of the personal information we process. Depending on the systems and services used, these measures may include:

  • Appropriate access controls.
  • Restricted access to customer information.
  • Secure payment processing through payment service providers.
  • Security safeguards for systems and stored information.
  • Measures to protect against unauthorised access, alteration, disclosure, or destruction.
  • Reasonable monitoring and management of security risks.
  • Appropriate security arrangements with relevant service providers.

However, no electronic transmission, internet-based service, or information storage system can be guaranteed to be completely secure. Although we take reasonable precautions to protect personal data, we cannot guarantee absolute security. 

In the event of a personal data breach, we will take appropriate remedial action and notify affected individuals and relevant authorities where required by applicable law.

13. CHILDREN'S PRIVACY

Our website and services are primarily intended for individuals aged 18 years and above. We do not knowingly seek to collect personal data directly from children under the age of 18 without the consent or authorisation required under applicable law. 

If a child wishes to place an order, register for a service, or participate in a programme, such activity should be undertaken by or with the involvement of a parent or lawful guardian, as applicable. Where legally required, we will obtain verifiable consent from a parent or lawful guardian before processing a child's personal data.

We will not knowingly undertake prohibited tracking, behavioural monitoring, or targeted advertising directed at children. If you believe that a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate steps, including deletion where required.

14. LINKS TO OTHER WEBSITES

Our website may contain links to websites, social media platforms, payment gateways, delivery services, or other digital platforms operated by third parties. These external websites and services are not necessarily owned or controlled by La Circle. 

We are not responsible for the privacy policies, data collection practices, security measures, or content of third-party websites. When you leave our website or interact with a third-party service, we encourage you to review the respective provider's privacy policy and terms of service. 

The inclusion of a third-party link does not imply that La Circle controls or endorses the provider's privacy practices.

15. MARKETING COMMUNICATIONS AND PROMOTIONAL CONSENT

We may communicate with customers through email, SMS, WhatsApp, or other permitted communication channels regarding order confirmations, delivery updates, customer support, and relevant service notifications. Where consent has been obtained or where otherwise permitted by applicable law, we may also send promotional communications relating to:

  • New product launches and collections.
  • Cookies, brownies, gift hampers, and gifting ranges.
  • Festive offers and seasonal collections.
  • Exclusive promotions and customer benefits.
  • La Circle Perks and loyalty programme updates.
  • Special announcements, events, and brand campaigns.

You may withdraw your consent for promotional messages or request removal from our marketing lists by contacting us. Opting out of promotional communications will not ordinarily prevent necessary transactional or service-related messages relating to active orders. 

We will respect applicable marketing consent and communication preferences.

16. CUSTOMER REVIEWS, TESTIMONIALS AND USER-GENERATED CONTENT

Customers may voluntarily submit ratings, reviews, photographs, testimonials, or other content relating to our products and services. Where we wish to publish identifiable customer information or feature customer-provided content for promotional purposes, we will obtain appropriate permission where required. 

Please avoid submitting confidential, sensitive, or third-party personal information through publicly accessible reviews or comments. Information shared publicly on third-party social media platforms may remain accessible according to the settings and policies of those platforms. 

17. CORPORATE GIFTING, COLLABORATIONS AND BUSINESS ENQUIRIES

For corporate gifting, bulk orders, partnerships, and collaborations, we may collect relevant professional and contact information, including:

  • Individual or company name.
  • Business email address.
  • Contact details.
  • Business address.
  • Gifting requirements and preferences.
  • Delivery or recipient details.
  • Customisation specifications.
  • Communication and transaction records.

We process this information to respond to enquiries, prepare quotations, coordinate orders, fulfil agreed services, and maintain appropriate business records. We will not use recipient data supplied for corporate gifting to independently enrol recipients in promotional marketing without an appropriate legal basis.

18. CHANGES TO THIS PRIVACY POLICY

La Circle reserves the right to update, revise, or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements. Any updates will be published on this page along with the revised "Last Updated" date. 

Where changes are material, we will provide additional notification or obtain fresh consent where required by applicable law. We encourage customers to review this Privacy Policy periodically to remain informed about our data protection practices. Your continued use of our services after an update does not replace any consent that is separately required by law.

19. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following details:

LA CIRCLE PATISSERIE

Operating under the brand: LA CIRCLE BY NAYAJA MUCHHALA

Patisserie Cloud Kitchen Address:

501 & 502, Suchita Business Park, Pant Nagar, Ghatkopar East, Mumbai – 400075, Maharashtra, India.

Customer Care: +91 7738100763 / +91 81695 50763

Email: lacirclebynayajamuchhala@gmail.com