Shipping Policy

Q1) WHERE ARE WE LOCATED?

A.   We are Cloud Kitchen in Ghatkopar East, Mumbai, Maharashtra, and we deliver pan-India through our website. In Mumbai, you can enjoy our cookies and brownies by ordering directly from our site or through Zomato and Swiggy.  

Q2) HOW CAN I LOG IN TO MY ACCOUNT? 

A.   You can log in using my account. Simply enter the email ID you used while ordering your order, and an OTP will be sent to your email ID inbox for secure access.  

Q3) HOW DO I TRACK MY ORDER? 

A.   Once the shipping receipt is generated, we’ll send a tracking number to the email address provided at checkout. You can use these details to track your order directly with the delivery partner. 

Q4) WHEN WILL MY ORDER SHIP?

A.   Orders are shipped in 1 to 2 business days. After shipment, an email with the tracking number will be sent. Please note we are never closed unless our chef is not well or any unavoidable emergency is presented.  

Shipping times are provided as an estimate only and may vary according to weather and road / air conditions. 

Q5) CAN I CHANGE THE ADDRESS? 

A.   The address can be changed only within 3-4 hours of placing the order. Once the shipping receipt is generated the address cannot be changed. 

Q6) WHEN WILL MY ORDER BE DELIVERED? 

A.   All orders are shipped on an express basis and usually arrive within 2–7 business days anywhere in India. Once the shipping receipt has been generated, you’ll receive tracking details. Mumbai orders placed through website will be arrived within 1 day. Mumbai orders placed through Zomato and Swiggy will be delivered on the same day.  

Q7) WHAT HAPPENS IF I'M NOT HOME TO RECEIVE THE DELIVERY? 

A.   If you are not home to receive your package, our couriers will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport; however, we cannot be held responsible for a package if the recipient is not present to receive the order and the item(s) have been left in a safe place. 

Q8) CAN I PICKUP MY ORDER? 

A.   When you arrive to pick up your order, our friendly team will show you the order to make sure you are happy with it and handed to you. Due to the perishable nature of our products, we cannot offer a refund or exchange once your order has left our store. 

Q9) WHEN CAN I GET FREE SHIPPING? 

A.   We offer free shipping on all orders above Rs 999 

Q10) WHICH COURIER PARTNER WILL THE ORDER BE DELIVERED THROUGH? 

A.   You will receive more information on this once the order is placed. We are tied up with various courier partners - BlueDart, Delhivery, Shiprocket, etc., to deliver all across India. 

Q11) I HAVE STILL NOT RECEIVED MY ORDER? 

A.   Please send us the order number to lacirclebynayajamuchhala@gmail.com and we’ll check on its status asap. 

Q12) AN ITEM IS WRONG, MISSING, OR DAMAGED IN MY SHIPMENT? 

A.   We require photos and videos of the defect – opening the box or delivered box to assess. Without photos and videos, we are unable to assess your claim. Please send us with the order number to lacirclebynayajamuchhala@gmail.com and our team will check the status and process your request accordingly.  

Q13) HOW CAN I CANCEL THE ORDER?
 
A.   If the order has been processed or dispatched, it cannot be cancelled. 

LAST UPDATED: 2 Aug 2026